Quick answer
How do I contact LatamProxies?
Email [email protected] for sales and technical support with LatamProxies, the no-KYC Latin American proxy provider. Send abuse reports to [email protected]; we aim to act on them within 24 hours. Support answers in English, Spanish and Portuguese. Residential proxies start at $0.50/GB. No KYC — no ID, no selfie, no documents. Pay in crypto.
Contact details
| Support and sales | [email protected] |
|---|---|
| Abuse and legal requests | [email protected] |
| Abuse response target | 24 hours |
| Languages | English, Spanish, Portuguese |
| Official channels | Email only — no social media, no messaging apps |
| Payment | Crypto only: USDT, BTC, USDC, ETH, LTC, SOL |
| Top-up | Minimum $25 in crypto; unused balance stays on your account |
| KYC | None — no ID, no selfie, no documents |
| Legal entity | To be published |
| Support replies | Email replies within 12 hours, 7 days a week |
| Operator | ProxyGoat LLC, a Delaware limited liability company (USA) |
How do I get technical or billing support?
Write to [email protected] and include the exact amount and date of your top-up (never your account number). That is the fastest way for us to find your plan. Email replies within 12 hours, 7 days a week. We never ask for your account number by email or chat. Never send us your password, a private key or a wallet seed phrase. We will never ask for them.
To help us solve a problem in one reply, add:
- the product: residential, dedicated 4G/5G port or rotating 4G/5G;
- the exact username string you use, for example
USERNAME-country-br-city-sao_paulo(without the password); - the target website and the error you see (HTTP status code, timeout, CAPTCHA);
- the time of the problem, with your time zone.
For payment questions, add the coin, the network, the exact amount sent and the time. Many setup questions are already answered in the proxy setup guide and the FAQ.
How do I report abuse coming from a LatamProxies IP?
Send the report to [email protected]. We aim to act on every abuse report within 24 hours. A useful report contains:
- the source IP address and port;
- the exact date and time, with the time zone;
- the target (domain, IP or URL) and what happened;
- log lines or headers that show the traffic.
We investigate every report. If an account broke our Acceptable Use Policy, we suspend or terminate it. Bank, government and payment-portal targets are already blocked, and so is outgoing SMTP. You do not need an account to send an abuse report.
How do law-enforcement authorities contact us?
Authorities send requests to [email protected]. We answer requests that come with valid legal process under the law that applies to ProxyGoat LLC. Because we do not collect identity documents, the data we can provide is limited to what our privacy policy lists: account number, optional email, payment transaction hashes and service records within their retention periods. Urgent requests involving a risk to life are handled first.
Do we have messaging-app or social media accounts?
No. LatamProxies supports customers by email only. Any messaging-app or social media account using our name is not ours. Do not send payments or credentials to anyone who contacts you through those channels. Prices are only on our pricing page, and payments are made only through the checkout on https://latamproxies.com.
Who operates LatamProxies?
The team has been in the proxy business since 2019. LatamProxies is operated by ProxyGoat LLC, a Delaware limited liability company (USA); the team has been in the proxy business since 2019. We never ask for your account number by email or chat: if someone asks for it, it is not us.
Contact questions
How fast does LatamProxies support reply?
We answer support emails in order of arrival, in English, Spanish or Portuguese. Abuse reports have a separate target: we aim to act on them within 24 hours. Including your account number, the username string and the exact error usually lets us solve a problem in a single reply.
Can I contact LatamProxies before buying?
Yes. Write to [email protected] with your target country, city and use case, and we will tell you which product fits. You do not need an account to ask. You can also start with the 1 GB plan at $2.63 to test your target yourself. The small plan is paid from a $25 minimum top-up; the rest stays on your balance (never expires, non-refundable).
Do I need an account to report abuse?
No. Anyone can send an abuse report to [email protected]. Include the source IP, the date and time with time zone, the target and log lines. We investigate every report and suspend or terminate accounts that break the Acceptable Use Policy.
How do I ask for a refund?
Email [email protected] with the exact amount and date of your top-up (never your account number) and a description of the problem. Our rule is: unused traffic is refundable within 72 hours of purchase if the proxies do not work for your target and support cannot fix it. The full conditions are in the refund policy.
Will LatamProxies ever ask for my ID or private key?
No. We never ask for an ID card, a passport, a selfie, a private key or a seed phrase. No KYC — no ID, no selfie, no documents. Pay in crypto. If someone asks you for these in our name, it is not us. Report it to [email protected].
Can I delete my account data?
Yes. Email [email protected] from the address on file, or include the exact amount and date of your top-up (never your account number), and ask for deletion. Some payment records must be kept for accounting, and transaction hashes stay public on the blockchain. The privacy policy explains what we keep and for how long.